1. Who we are

These Terms and Conditions (“Terms”) apply when you visit or use the website operated by The Zero Specialty (“we”, “us”, “our”).

Trading name: The Zero Specialty

Legal entity: BWSTRAND PTY LTD

ABN / ACN: 48 667 537 662

Registered / postal address: Shop 49B/A – Chatswood Chase, 345 Victoria Ave, Chatswood, NSW 2067

Email: hello@zerospecialty.com.au

Website: www.zerospecialty.com.au

2. Agreeing to these Terms

By browsing the site, creating an account, placing an order, or contacting us, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the site.

We may update these Terms from time to time. The current version will be posted on this page with a new effective date. Continued use after a change means you accept the updated Terms.

3. Who may use the site

You must be at least 18 years old to place an order. If you are under 18, you may browse the site only with a parent or guardian’s permission, and they are responsible for your use.

You must provide accurate information when you order or contact us, and keep that information up to date.

4. Our products and content

The Zero Specialty website is used to share information about our specialty offering and, where available, to sell products or take enquiries online.

•       Product photos, descriptions, roast dates, tasting notes, prices, and stock levels are provided in good faith but may change.

•       Colours and appearance on screen can differ from the product you receive.

•       We may correct errors, withdraw products, or limit quantities without notice.

•       Content on the site (text, photos, branding, recipes, and design) is owned by us or our licensors and must not be copied or reused without permission, except for personal, non-commercial use.

5. Orders and payment

An order is an offer to buy. We accept it when we send you an order confirmation email. We may decline or cancel an order if a product is unavailable, a price is clearly wrong, payment fails, or we reasonably suspect fraud.

•       Prices are in Australian dollars (AUD) and include GST unless we say otherwise.

•       Shipping and any extra charges are shown at checkout before you pay.

•       Payment is processed by our payment provider (for example Stripe, PayPal, or Shopify Payments). We do not store full card numbers.

•       Title in goods passes to you when we receive payment in full. Risk passes when the goods are delivered to the address you give us.

6. Shipping and delivery

We ship to addresses in Australia. Delivery timeframes on the site are estimates only.

•       You are responsible for providing a correct delivery address and for any access or collection instructions.

•       If a parcel is returned because the address was wrong or nobody was available, we may charge you the extra shipping cost to resend it.

•       Once a perishable or roasted product has left us, we are not responsible for delays caused by the courier, weather, or customs.

7. Returns, refunds and Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or other laws that cannot be excluded.

If a product is faulty, not as described, or otherwise fails an ACL guarantee, you may be entitled to a repair, replacement, or refund, and in some cases compensation for reasonably foreseeable loss.

Our additional goodwill policy (which sits on top of your ACL rights):

•       Change of mind: unused, unopened products in original packaging may be returned within 14 days of delivery. You pay return postage. Perishable goods, opened food or coffee, custom items, and gift cards are generally not eligible for change-of-mind returns.

•       To start a return, email us at hello@zerospecialty.com.au with your order number and photos if the item is damaged or faulty.

•       Refunds are made to the original payment method once we receive and inspect the return.

8. Gift cards and promotions

Gift cards and promo codes are valid only for the period and conditions stated. They cannot be exchanged for cash except where the law requires it. We may cancel a promotion if it is being abused.

9. Acceptable use

You must not:

•       use the site in a way that is unlawful, harmful, or interferes with other users;

•       try to access systems, data, or accounts that are not yours;

•       scrape, copy, or harvest content or customer data in bulk;

•       introduce viruses, bots, or other harmful code; or

•       post content that is false, defamatory, or infringes someone else’s rights.

We may suspend access or cancel an order if we reasonably believe these rules have been broken.

10. Accounts

If we offer accounts, you are responsible for keeping your login details secret and for activity under your account. Tell us promptly if you think someone else has used it.

11. Third-party services

The site may link to or use third-party tools (payment processors, shipping carriers, analytics, social media, or booking tools). Those services have their own terms and privacy policies. We are not responsible for their content or practices.

12. Liability

To the maximum extent permitted by law, we are not liable for loss that is not reasonably foreseeable, or for indirect or consequential loss, including lost profits, lost data, or business interruption, arising from your use of the site or products.

Where our liability cannot be excluded but can be limited, and it is fair and reasonable to do so, our liability is limited to resupplying the goods or services, or paying the cost of having them resupplied.

This section does not limit your rights under the Australian Consumer Law.

13. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including courier disruption, extreme weather, supply shortages, platform outages, or government restrictions.

14. Privacy

We handle personal information as described in our Privacy Policy. By using the site you also agree to that policy.

15. Governing law

These Terms are governed by the laws of [State/Territory], Australia. The courts of that place have non-exclusive jurisdiction. If you are a consumer, this does not take away any rights you have in your home jurisdiction that cannot be waived.

16. Contact

Questions about these Terms: hello@zerospecialty.com.au

The Zero Specialty - BWSTRAND PTY LTD - ABN 48 667 537 662

Last updated: 21 September 2026.