New Page — Zero Specialty

Terms and Conditions - Win a Trip to Zero

1. Promoter and authority

1.1 The promoter is BWSTRAND PTY LTD (ABN 48 667 537 662), trading as Zero Specialty (Promoter). Registered office: Shop 49B/A 345 Victoria Avenue, Chatswood Chase Shopping Centre, Chatswood, NSW 2067. Contact: hello@zerospecialty.com.au.

1.2 Zero Specialty is a trading style / subsidiary brand of BWSTRAND PTY LTD. The benefiting business is BWSTRAND PTY LTD trading as Zero Specialty.

1.3 The Promotion is a trade promotion gaming activity under the Community Gaming Act 2018 (NSW) and the Community Gaming Regulation 2020 (NSW). It is conducted under NSW trade promotion authority / permit number TP/05192.

1.4 The authority number TP/05192 must appear on all advertising material for the Promotion.

1.5 These Terms constitute the rules of the gaming activity. They will be made available free of charge at www.zerospecialty.com.au/winatriptozero and may be obtained by emailing hello@zerospecialty.com.au. Unusual or onerous conditions of entry are set out in clauses 3, 4, 8 and 9 and must be displayed in advertising without requiring a purchase to discover them.

2. Promotional Period

2.1 The Promotion opens at 12:00am Australian Eastern Standard Time (AEST) on Monday 21 September 2026 and closes at 11:59pm Australian Eastern Daylight Time (AEDT) on Sunday 28 February 2027 (Promotional Period).

2.2 Entries received outside the Promotional Period are invalid. The Promoter’s computer or nominated entry system is the official timekeeping device.

3. Eligibility

3.1 Entry is open only to individuals who, at the time of entry and at the time of the draw:

(a) are Australian citizens;

(b) are aged 18 years or over; and

3.2 The following persons are ineligible and must not enter:

(a) any person conducting the Promotion, including any person involved in determining the winner;

(b) any person involved in the management of the Promoter or of any business benefiting from the Promotion;

(c) directors, officers, employees, contractors and agents of the Promoter, of BWSTRAND PTY LTD, and of any related body corporate;

(d) employees of agencies or suppliers associated with the Promotion (including the prize supplier / travel agent and Random Draws / Trade Promotions and Lotteries Pty Ltd); and

(e) the immediate family of any person described in (a)–(d). Immediate family means spouse, de facto partner, parent, child, sibling and their respective spouses or de facto partners.

3.3 The Promoter may require proof of Australian citizenship, age and identity (for example a passport or citizenship certificate and photo identification) before awarding the prize. Failure to provide satisfactory proof within the time requested will result in the entry being deemed invalid.

3.4 The Promotion is a game of chance. Skill plays no part in determining the winner.

4. How to enter

4.1 There is no entry fee. Entry by purchasing a beverage at its normal retail value is permitted under NSW trade promotion rules.

4.2 To receive one (1) valid entry during the Promotional Period, an eligible person must complete all of the following steps:

(a) create a Zero Specialty customer account at our point of sale in store or at https://zero-specialty.square.site/ (or log in to an existing account);

(b) purchase a Zero Specialty beverage at its normal retail price from a participating Zero Specialty outlet, website or other authorised sales channel during the Promotional Period (Qualifying Purchase);

(d) share a public Instagram post about the purchased drink that includes the hashtag #triptozero and tags @zero.specialty. The post must remain public until the winner is announced.

4.3 Each Qualifying Purchase of one beverage entitles the purchaser to one (1) entry, provided the remaining steps in clause 4.2 are also completed in respect of that purchase. Multiple beverages purchased in a single transaction entitle the purchaser to one entry per beverage.

4.4 There is no maximum number of entries per person, provided each entry is supported by a separate Qualifying Purchase and a corresponding public Instagram post using #triptozero.

4.5 The Promoter may require the original or a clear copy of the purchase receipt (or other proof of purchase acceptable to the Promoter) showing the product, date, outlet and amount. Receipts must be retained until the prize is awarded. Photocopied, illegible, incomplete or altered receipts may be rejected.

4.6 Entries that are incomplete, indecipherable, late, generated by a computer program or script (other than ordinary use of Instagram), or that do not include a genuine Qualifying Purchase, are invalid.

4.7 The Instagram account used to enter must be public, must be owned by the entrant, and must not breach Instagram’s terms. The Promotion is in no way sponsored, endorsed, administered by or associated with Meta Platforms, Inc., Instagram or any related company. Each entrant releases those companies from any claim arising out of the Promotion.

4.8 Standard internet, data and device costs are the entrant’s responsibility. Those costs are ordinary communication costs and are not an entry fee.

4.9 If a Qualifying Purchase is refunded, cancelled or not paid for, any corresponding entry is automatically void.

4.10 The Promoter accepts no responsibility for lost, delayed, misdirected or corrupted entries, including as a result of technical issues, Instagram outages or user error.

5. Prize

5.1 There is one (1) major prize. The prize is a 12 day / 11 night trip to New Zealand’s South Island for the winner and one (1) companion, travelling 9 June 2027 to 20 June 2027, substantially in accordance with the itinerary described in clause 5.3, plus economy class return airfares.

5.2 The maximum recommended retail value of the prize is AUD $18,000 inclusive of GST, based on values current at the date of these Terms. The actual value may vary depending on the winner’s departure city, airfare fluctuations, currency movements and supplier availability. The difference between the stated maximum value and the actual cost is not payable to the winner in cash or otherwise.

5.3 Subject to availability and clause 5.8, the land component of the prize includes the following for two (2) people:

(a) private arrival transfer from Christchurch Airport to the hotel on 9 June 2027;

(b) accommodation in a premium king room at Sudima Christchurch City (or similar) on 9, 10 and 19 June 2027;

(d) TranzAlpine train (Scenic Plus class) from Christchurch toward Greymouth on 11 June 2027 and onward transfer to Franz Josef;

(e) accommodation in a superior room at Scenic Hotel Franz Josef, Douglas Wing (or similar) on 11 and 12 June 2027;

(f) Franz Josef Glacier helicopter encounter / landing experience and guided rainforest / glacier nature walk on 12 June 2027;

(g) private road transfer from Franz Josef to Queenstown on 13 June 2027;

(h) accommodation in a lake-view hotel room at The Rees Hotel, Queenstown (or similar), including breakfast, on 13, 14, 15 and 16 June 2027;

(i) Central Otago wine tour on 14 June 2027 visiting boutique vineyards with platter-style lunch;

(j) Milford Sound coach / cruise / coach day tour on 15 June 2027, including a nature cruise on the fiord;

(k) a free day in Queenstown on 16 June 2027 (ski field transfers may be arranged but ski passes, equipment hire and lift tickets are not included);

(l) shuttle transfer from Queenstown to Aoraki / Mount Cook on 17 June 2027;

(m) accommodation in a premium king room at The Hermitage Hotel, Mount Cook (or similar) on 17 and 18 June 2027;

(n) Tasman Glacier boat cruise and walk on 18 June 2027;

(o) shuttle transfer from Mount Cook to Christchurch on 19 June 2027;

(p) private hotel-to-airport transfer in Christchurch on 20 June 2027; and

(q) meals only to the extent specified in the itinerary (approximately six breakfasts and three lunches). All other meals are the winner’s responsibility.

5.4 The prize also includes one (1) pair of economy class return airfares for the winner and companion from the major Australian capital city airport nearest to the winner’s residential address to Christchurch, New Zealand (or such other New Zealand gateway as the Promoter reasonably determines). Exact flights, airlines, routing and times will be determined by the Promoter or its travel agent after the winner is confirmed. Stopovers, upgrades, extra baggage beyond the airline’s standard included allowance, seat selection fees and changes requested by the winner are not included.

5.5 The prize is for two travellers only. The companion must be aged 18 years or over and must travel with the winner on the same itinerary and flights. The companion must agree in writing to these Terms before tickets are issued.

5.6 The following are not included in the prize and are the sole responsibility of the winner and companion:

(a) valid passports (with at least six months’ validity at the date of return) and any visas, NZeTA, New Zealand International Visitor Conservation and Tourism Levy, or other entry authorities required to enter New Zealand;

(b) travel insurance (strongly recommended and, if required by a supplier, mandatory);

(d) ski passes, ski or snowboard hire, and any optional Queenstown activities on the free day;

(e) alcoholic beverages (except to the extent included in a specified tasting or meal), gratuities, laundry, telephone, minibar and all personal expenses;

(f) any meals, entrance fees, permits or activities not expressly listed as included; and

(g) any costs arising from a change requested by the winner, a missed connection, or a failure to hold valid travel documents.

5.7 Travel dates are fixed as 9 June 2027 to 20 June 2027 (or the nearest dates on which the Promoter can reasonably re-book substantially the same itinerary if a supplier cannot confirm the original dates). The prize cannot be taken at any other time. If the winner or companion is unable or unwilling to travel on the prize dates, the prize will be forfeited and a redraw conducted under clause 8.

5.8 The Promoter will endeavour to book the hotels and experiences named in clause 5.3. If any component cannot be secured due to availability, weather, operational, safety or other circumstances outside the Promoter’s reasonable control, the Promoter may substitute a hotel, transfer, tour or experience of similar value and standard. Glacier helicopter flights, boat cruises and alpine activities are weather and operator dependent and may be delayed, rerouted or replaced with an alternative experience. No cash compensation is payable for a substituted or unused component.

5.9 The winner and companion must be medically and physically fit to undertake light walking, a boat cruise and, if they participate, a helicopter glacier experience. Participation in any activity is subject to the operator’s terms, safety briefings, weight and health restrictions and weather decisions. The Promoter is not liable if an operator refuses carriage or participation.

5.10 The prize is not transferable, not exchangeable and not redeemable for cash or any other prize, except that the Promoter may, in its absolute discretion, substitute a prize (or any part of a prize) with another prize of equal or greater value if the advertised prize becomes unavailable for any reason beyond the Promoter’s reasonable control.

5.11 Any unused portion of the prize is forfeited and no compensation will be paid.

5.12 Once tickets and land arrangements have been issued they are subject to the airline’s and suppliers’ conditions, including change and cancellation fees. Airfares are generally non-refundable once issued.

5.13 The itinerary is supplied through a third-party travel intermediary (including Helloworld Travel Menai / Journey South or such other agent as the Promoter appoints). The winner and companion must accept the agent’s and suppliers’ terms. The Promoter is not the operator of airlines, hotels or tour services.

6. Draw

6.1 The prize winner will be determined by a random electronic draw of all valid entries.

6.2 The draw will be conducted at 12:00pm AEDT on Tuesday 9 March 2027 using the government-certified TPAL Electronic Draw System operated at randomdraws.com.au by Trade Promotions and Lotteries Pty Ltd (ACN 601 297 330), or another random method permitted by NSW Fair Trading.

6.3 The draw will be conducted at the Promoter’s office at Shop 49B/A 345 Victoria Ave, Chatswood Chase Shoppping Centre, Chatswood, NSW 2067 or, if conducted wholly online through randomdraws.com.au, the location of the draw is the Promoter’s registered office.

6.4 The first valid entry drawn will win the prize. Additional entries may be drawn and reserved, in order, as contingency winners in case the first drawn winner is ineligible, cannot be contacted or does not claim the prize.

6.5 The Promoter’s determination of the winner, including any decision that an entry is invalid, is final. No correspondence will be entered into except as required by law.

6.6 The Promoter will retain draw records, including the Random Draws certificate or equivalent audit report, for a period of at least 12 months after the draw (or longer if required by law) and will produce them to NSW Fair Trading on request.

7. Winner notification and publication

7.1 The Promoter will use all reasonable efforts to notify the winner by telephone and/or email within two (2) business days of the draw, using the contact details linked to the winner’s Zero Specialty account and/or Instagram account.

7.2 The winner must respond and provide any requested verification (identity, citizenship, age, proof of purchase, companion details and signed prize acceptance) within ten (10) business days of the first notification attempt.

7.3 The Promoter may publish the winner’s first name, last initial and postcode on www.zerospecialty.com.au and on the Promoter’s Instagram account within 14 days of the winner being confirmed, and may keep that notice available for at least 28 days. By entering, each entrant consents to that limited publication.

7.4 If the Promoter wishes to use the winner’s full name, image, Instagram handle or likeness in advertising, it will first obtain the winner’s written consent. Consent to publicity is not a condition of receiving the prize, except for the limited publication in clause 7.3.

7.5 If there is no prize winner, or the prize winner cannot be found after the claim period and any redraw, the Promoter will publish that fact on www.zerospecialty.com.au within 14 days.

8. Prize claim period, unclaimed prize and redraw

8.1 The prize must be claimed by 5:00pm AEST on Wednesday 9 June 2027 (three months after the original draw), or such earlier date as is reasonably required to issue tickets for a 9 June 2027 departure (Claim Period). The Promoter may set an earlier practical claim deadline and will tell the winner that deadline when notifying them.

8.2 The Promoter will make every reasonable effort to contact the winner during the Claim Period, including at least two telephone attempts and two email attempts on separate days.

8.3 If the prize is not claimed within the Claim Period, or the drawn winner is ineligible, cannot be verified, declines the prize, or cannot travel on the prize dates, the prize will be forfeited and the Promoter will conduct an unclaimed prize redraw.

8.4 The unclaimed prize redraw will be conducted at 12:00pm AEST on Wednesday 9 June 2027 (or the next business day if that date is a public holiday) in the same manner as the original draw, from the remaining valid entries. The redraw winner will be notified by telephone and/or email within two (2) business days and published in the same manner as clause 7.3.

8.5 If the redraw winner does not claim the prize within seven (7) days of notification, or cannot travel, the Promoter may continue to draw reserved entries until the prize is awarded or it becomes impracticable to deliver the travel components. The Promoter is not required to keep the prize longer than three months after the original draw.

9. Winner and companion obligations

9.1 It is the winner’s and companion’s sole responsibility to obtain and hold, at their own cost, all passports, visas, NZeTA and other authorities required to enter and leave New Zealand and to re-enter Australia. The Promoter is not responsible if travel cannot proceed because documents are missing, refused or delayed.

9.2 The winner must sign a prize acceptance form, liability release and (if requested) a publicity consent, and must procure the companion’s signature on equivalent documents, before the prize is released.

9.3 The winner must provide the Promoter with full legal names (as shown on passports), dates of birth, passport details, contact details and any information reasonably required by airlines or suppliers, within five (5) business days of request.

9.4 The Promoter may refuse to award the prize if it reasonably believes that awarding it would be unlawful, unsafe, or contrary to the integrity of the Promotion.

10. Verification and invalid entries

10.1 The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including identity, age, citizenship, account ownership, Instagram ownership and proof of purchase) and to disqualify any entrant who:

(a) tampers with the entry or draw process;

(b) submits an entry that is not in accordance with these Terms;

(d) is otherwise ineligible.

10.2 Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any right is not a waiver of that right.

11. Privacy

11.1 The Promoter collects personal information in order to conduct the Promotion, to verify entries, to award the prize, to publish the winner as required, and for related record-keeping. If the requested information is not provided, the entry may be invalid.

11.2 Personal information will be handled in accordance with the Privacy Act 1988 (Cth) and the Promoter’s privacy policy at www.zerospecialty.com.au/privacy-policy. That policy explains how to access or correct personal information and how to complain.

11.3 The Promoter may disclose personal information to its contractors (including Random Draws / TPAL, the travel agent, hotels, airlines and tour operators), to NSW Fair Trading if requested, and otherwise as required or authorised by law.

11.4 By entering, an entrant consents to the Promoter using their personal information for future marketing from Zero Specialty. An entrant may opt out at any time by emailing hello@zerospecialty.com.au or using the unsubscribe facility. Opting out of marketing does not affect an otherwise valid entry.

12. Liability

12.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded (Non-Excludable Rights).

12.2 Except for Non-Excludable Rights, and to the maximum extent permitted by law, the Promoter (including its officers, employees and agents) is not liable for any loss, damage, personal injury, death, cost or expense arising from:

(a) participation in the Promotion;

(b) acceptance or use of any prize, including travel, accommodation, transfers, glacier, helicopter, boat, walking or wine-tasting activities;

(d) lost, stolen or damaged tickets or documents; or

(e) any tax liability incurred by a winner.

12.3 Without limiting clause 12.1, the Promoter’s liability for a breach of a Non-Excludable Right is limited, where permitted, to the re-supply of the relevant service or payment of the cost of re-supply.

12.4 The Promoter is not responsible for any tax implications. Independent financial advice should be sought.

13. Changes, cancellation and force majeure

13.1 If any aspect of the Promotion is not capable of running as planned because of war, terrorism, pandemic, natural disaster, government restriction, technical failure, or any other cause beyond the Promoter’s reasonable control, the Promoter may cancel, terminate, modify or suspend the Promotion, or invalidate affected entries, subject to the direction of NSW Fair Trading and any other relevant regulator.

13.2 Any change to these Terms will be published on www.zerospecialty.com.au. The Promoter will take reasonable steps to notify participants, or will make the change publicly available within a reasonable time before it takes effect. If the Promotion requires an authority, any substantial change will also be notified to NSW Fair Trading.

13.3 If the Promotion is conducted in additional Australian States or Territories, the Promoter will obtain any further permit required and will add the permit number to advertising.

14. Disputes

14.1 A person who has a complaint about the Promotion should first write to the Promoter at hello@zerospecialty.com.au setting out the issue and the outcome sought. The Promoter will acknowledge the complaint within five (5) business days and will use reasonable efforts to resolve it within fifteen (15) business days.

14.2 If the dispute is not resolved, either party may refer the matter to NSW Fair Trading (fairtrading.nsw.gov.au or 13 32 20) or to the courts of New South Wales.

14.3 These Terms are governed by the laws of New South Wales. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

15. General

15.1 A reference to a statute includes that statute as amended or replaced and any subordinate legislation.

15.2 If any provision of these Terms is invalid or unenforceable, it may be severed and the remaining provisions continue in force.

15.3 These Terms record the entire agreement between the Promoter and each entrant about the Promotion.

15.4 The Promoter’s decisions about the conduct of the Promotion are final, subject to the Community Gaming Act 2018 (NSW), the Australian Consumer Law and the dispute process in clause 14.

16. Permit and advertising statement

16.1 Authorised under NSW permit number TP/05192.

16.2 Suggested short-form advertising copy (to appear on posters, point of sale, Instagram and the website):

“Win a Trip to Zero. Open to Australian citizens 18+. Promo period 21 Sep 2026 – 28 Feb 2027. To enter: create a Zero Specialty account, buy a beverage, like us on Instagram and share a public post about your drink with #triptozero. One entry per beverage purchased. Prize is a 12-day NZ trip for 2 (9–20 Jun 2027) plus economy return flights, max. RRP $18,000. Winner drawn 9 Mar 2027 via randomdraws.com.au. Winner notified by phone or email. Winner must hold own passport/visa. T&Cs at www.zerospecialty.com.au. NSW TP/05192.”